Service aim: satisfaction of customers is our unswerving pursuit!
The company set up a special service hotline (400-826-2640 ), providing twenty-four-hour uninterrupted services for customers, including customer service consultation (technical support, replacement part support, etc.), sales and purchase consultation, complaints and suggestions. The professional service team is from the department quality assurance in our company. All the calls and letters will be transferred customer service branches nearby the shortest time as far as possible, to arrange timely acceptance of customer service engineer, to ensure that every service demands from customers can be handled timely and efficiently.
First, the service support: the engineer will get to the place within 48 hours after the service is accepted.
1. Telephone service support: after the company receives a phone call, the causes of the problem will be analyzed to make a handling scheme, and then the post sales engineer of the service branch nearby will be informed to go to the designated place and solve the problem;
2. Letter and e-mail service support: when the company receives a fax or e-mail telephone service support, the causes of the problem will be analyzed to make a handling scheme, and then the post sales engineer of the service branch nearby will be informed to go to the designated place and solve the problem;
3. Online service support: the company’s website provides a large number of products and technical materials, such as product manual, configuration of specification and type, technical parameters and so on. Based on their own practical situation and relevant information on the websites, customers can enjoy one-to-one online communication with post sales engineers or technical engineers of our company through the network platform. In this way, costs can be reduced, and time can be saved, in order to achieve best service efficiency.
Two, prior replacement part service: it is designed to meet customers’ urgent needs, to improve response speed, so as to provide customers with faster services.
The company has ten customer service branches in different regions of China, and each branch is equipped with product replacement part warehouse according to the practical situation of the customers in the specific region. When the customer needs, we can arrange the delivery service from the nearest customer service branch, so as to ensure that the replacement part can be delivered to the designated location within a set time period.